Hi, I'm Karin Robinsantos, a seasoned program manager with over 11 years of experience in scaling operations, managing teams, and driving innovation within highly regulated industries. Currently I’m focused on building experiences for Chime members during the Dispute lifecycle and exploring opportunities to improve what is typically a vulnerable and frustrating customer support moment. I’m a big believer in the Customer Support Paradox and encourage businesses to think of customer support as a revenue and growth driver for their business - not simply as a cost center.
My expertise lies in developing and implementing strategic initiatives that lead to operational success and customer satisfaction. I believe that technology has the ability to help organization scale with increased empathy for their customer base when applied correctly. With a blend of technical knowledge and creative problem-solving, I strive to build scalable, sustainable solutions.
Outside of work, I’m pursuing my MBA from UC Berkeley’s Haas School of Business (graduating 2026) and work closely with Haas’s SkyDeck and Product Management Club communities. While this often takes up a fair bit of my time, I’m also passionate about learning new languages, running, hiking and camping, and exploring the Bay Area’s live music scene.